Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Requests should be made in writing, full details are provided in our Privacy Policy. No information will be released without the patient consent unless we are legally obliged to do so.

Privacy Policy

Our Privacy Policy explains the most important  aspects of GDPR inculding how we use your personal information and the rights you have in relation to your personal information. A copy of this is available on request.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please download the form below and bring it into the surgery. Your compliant will be given to the practice manager who will deal with your concerns appropriately.

Complaints Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Does Not Attend Policy

Several appointments per month are wasted due to "Did Not Attend" appoitments. This has an effect on everyone, form the Doctors, the service the practice provides and the waiting times suffered by other patients. This can be avoided by contacting the surgery to let us know you can not make your appointment. By doing this it allows another patient to have the opportunity to attend the surgery.

The practice has adopted the following policy regarding these "DNA" appointments:

  • If you fail to attend for 3 consecutive appointments without informing us we may contact you asking if there are any specific problems preventing you from letting us know.
  • If you fail to attend for a further appointment you may be removed from the practice list and have to find an alternative medical centre.

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